System and Program Performance

Since 2014, All Home and partners have publicly shared and reviewed quarterly system performance progress on making homelessness rare, brief, and one-time. In 2014, performance targets were agreed upon by All Home’s leadership committee (at the time named the Interagency Council, and which included providers, government, and consumers).

In 2016, All Home, United Way, King County, and the City of Seattle, commissioned an in-depth, third-party review of our local, state, and federal homelessness investments, and a comparison with national best practices to help us plan and prioritize changes to bring about the greatest possible reduction to homelessness. The All Home Strategic Plan called for this analysis, and committed to making changes based on the recommendations from our consultants, Focus Strategies and Poppe and Associates.

A first step in that commitment was a Memorandum of Understanding (MOU) among the partner funders to implement Revised System Wide Performance Targets and New Minimum Standards, and to publish system- and program-level performance on a quarterly basis. Our belief is that by shining light on the data, we will see improvements in data quality, data completeness, program performance, and ultimately system performance — in lay terms, more people will be housed.

Year-over-year improvement in system-level performance is critical to our annual application for Federal funding, which brings millions of dollars into our local Continuum of Care. The Coordinating Board Dashboard demonstrates improvements over the past few years.

The System Performance dashboard tracks our progress towards making homelessness rare, brief and one-time.  Ongoing monitoring of performance data by intervention type and individual projects also plays an important role in our regional implementation of results-based contracting, allowing both funders and agencies to review our progress and make adjustments as necessary to improve outcomes for people experiencing homelessness.

A few important notes about the dashboard and the data within:

  • This dashboard is brand new. It was launched in December 2016. The performance targets and minimum standards are new as well. They were launched with the signing of the MOU in September 2016. System and program performance are expected to improve in future quarters as these tools and standards are used to guide program changes, capacity building efforts, and funding decisions.
  • Data are missing, or incorrect (200% utilization rate of shelter, for example), for some programs. Our HMIS operator (Bitfocus), local funders and providers and are flagging those issues and working to improve data quality and data completeness.  
  • System performance is improving, as shown here. At this stage, more than 90% of programs meet at least one minimum standard. Programs must meet at least one minimum standard to be eligible for funding, per the MOU.
  • Hovering over a data point will provide the viewer with more information about the data point, such as the number of people in the program and how the data point was calculated.
  • For 2016, data integration into HMIS for two large service providers (Catholic Community Services and YouthCare)  had not yet occurred when this data was uploaded into this dashboard. As a result, HMIS data from these organizations is only available through Q3 2016, which drives down utilization rates as reflected in this dashboard. A few smaller agencies are also undergoing updates to their HMIS data at this time. Bitfocus is currently working with Catholic Community Services, YouthCare and other agencies to fully integrate their data into HMIS.